What To Do if Your Computer is Lost or Stolen – Help Center

If your laptop or mobile phone is lost or stolen, contact IT immediately to initiate a remote wipe of data and involve other relevant teams. This is crucial to protect personal, company, and customer data. Submit a detailed ticket to IT, including location and contacts, and file a police report. If possible, remotely lock or erase data on your phone. Ensure your phone is configured for this and do not install VPNs on personal devices. Review the Information Security Policy for proper data access methods.

Summary

If your laptop or mobile phone, including personal devices, is lost or stolen, it is crucial that you contact the IT department immediately. Prompt action is essential in such situations to protect your sensitive information. Upon receiving your report, we will initiate a remote wipe command to erase the data on your laptop. This is a vital step in safeguarding any confidential or sensitive information that may be at risk due to the loss or theft of your device.

In addition to executing the remote wipe, we will also involve other relevant teams such as Security and Workplace Experience. Their expertise will help ensure that all necessary measures are taken based on the specifics of the incident. This collaborative approach is designed to provide a comprehensive response to the situation, ensuring that your data remains secure and that any potential risks are mitigated effectively.

This is very serious, and could potentially put your personal data, the company's data, or customer data and privacy at risk, so it's important we act quickly to resolve this.

What Should I Do Next?

The IT Team is here to help! Send us a ticket and we'll take care of things. Please provide as much detail as possible, including location information and who you have already contacted regarding the lost/stolen property.

While we sort out the ticket, it's your responsibility to file a police report.

If possible, you may be asked to remotely lock or erase the data on your mobile phone, so please configure your phone to allow this.

REMINDER: Please do not install the VPN on personal devices (if you've done this, please uninstall ASAP). Please review the Information Security Policy for full details on approved ways to access data.