I paid my overdue balance, but my account has not been reactivated

When your Twilio account balance reaches zero, it becomes suspended, blocking access to all services. To reactivate, a payment must be made to bring the balance above zero. Reactivation typically takes 5-10 minutes, but if the suspension banner remains after this period, signing out and back in usually resolves the issue. If problems persist, contacting Twilio support is recommended.

 

Objective

When your account balance reaches zero, your account will become suspended. While suspended, you will be blocked from all Twilio usage, including phone calls, video, messages and more. To reactivate your account a payment must be made, so the balance is above $0. 

Procedure

The time from when you make a payment to when your account is reactivated typically takes 5-10 minutes. However, sometimes the banner on your User Console will not automatically be removed. If you have made a payment and you still see that your account is suspended after 10 minutes, please sign out of your account and sign back in to refresh your account. This typically solves the issue for customers. 

If you’re still having issues with your account after completing these steps, please reach out to our support team for assistance.